Many of us feel a bit daunted when taking in our vehicle for repairs and service, whether it’s at the dealership or at an independent shop. We’ve all heard accounts of consumers getting fleeced and being charged for unnecessary repairs by unscrupulous mechanics. Here are a few steps to avoid getting ripped off.
It’s best to find a personal mechanic or repair shop via a referral from a friend or family member but if that’s not possible, you can locate one by using the web in order to read consumer reviews. Websites such as Yelp are excellent tools in helping you gauge the professionalism and honesty of a business. Of course these review sites don’t always tell the entire story, but they are a good tool to have nonetheless. Beware of fake reviews posted by the business themselves. Tell-tale signs include a bunch of positive reviews all posted on the same day or in the same writing style.
Make sure that the mechanic is following the guidelines suggested by the manufacturer, which can be found in the manual. Beware of any mechanic who tells you to do different than recommended by the maker of your vehicle. Always inquire if they will be using OEM parts or aftermarket parts, since aftermarket products may not perform as well. Look for garages that are approved by AAA, as these businesses have passed quality control inspections.
If a mechanic is telling you to have a particular item repaired and if you have doubts about the validity of his claims, you can always get a second opinion online, such as on car forums targeting the specific make of your vehicle. If you have a Honda join a Honda forum and if you have a Toyota, you can find a Toyota car forum. Many of these forums have members that are very knowledgeable about repairs. If you have a digital camera, you can even take a photo of the parts in question and ask other forum members what their opinions are on the matter.
Always shop around after the mechanic provides you with an estimate. Call a few other shops in the area and see who will give you the best prices. Ask for an estimate in writing if possible and ensure that no work is performed unless you specifically authorize it. If you’re being quoted a high price for parts, it’s possible for you to obtain those parts yourself if you would like, and then simply pay the mechanic for labor. You can even purchased used parts, either from Ebay, an online retailer or a junkyard. If you don’t feel comfortable with an estimate, don’t hesitate to hold off on making decision until you can get home and do more research. You are the customer and a professional business should never pressure you into making an immediate decision.
Don’t walk in with a chip on your shoulder expecting to be ripped off but try to be open minded and give the mechanic a chance to explain why he feels a particular part needs to be fixed or serviced. The best way to keep your car in good shape is to have it maintained regularly and establish a solid relationship with a garage that you trust. Hopefully these tips will help to make your trip to the mechanic a bit easier.
